Review policy

We're not planning on playing the role of police officer, but we do expect you to follow these rules when you post a review:

• Behave. We love to see honest review, but don't burn someone down. Scolding and personal attacks will be removed right away.
   
• Try to explain your score as good as possible. That's helpful to both our visitors as the escape room owners. With good feedback the level of quality of escape rooms will only rise. We advise you to notify the escape rooms themselves of any complaints first. This gives them the chance to fix any mistakes.
   
• An escape room should be a new experience for everyone. So don't spoil anything, nobody likes spoilers.
   
• Describe your own personal escape room experience in one review. Don’t post multiple reviews using different names, email addresses or accounts. Don’t post reviews on behalf of others or for escape rooms you didn’t actually play. If a room was not played due to clear fault of the escape room itself (for example, arriving to a closed location), this may be reviewed. If a room was not played due to a booking error, misunderstanding or a business-related issue (such as compensation or refund agreements), this is not a valid basis for a review. Reviews are not intended as a means to apply pressure on an escape room.
   
• Don't let people decide what you should put in your review, not even if they offer you something in return. Actions that we support will never be about leaving positive reviews.
   
• Reviews of groups testing rooms (for free) might be deleted. Most of the time the rooms are not completely finished and the experience will be different from paying visitors. Give your feedback to those owners directly, it's faster and more effective. Unless you paid for the room you tested, in that case you can leave a review.
   
• Don't post reviews (positive or negative) of the escape room you own, you work or used to work. To prevent people doubting the sincerity of a review, owners and employees can't review escape rooms that are in a 15km range of their own escape room. For this reason also direct family isn't allowed to post reviews of escape rooms that involves family.
   
• We're fine with owners asking for feedback or clarifying a mistake. However, it's absolutely not acceptable to put any kind of pressure on a player to edit or delete their review. If this happens, we'd like to hear about it. Attempting to influence reviews undermins trust in Escapetalk and may result in actions against the owner.